Benz inaugurates two service facilities in the National Capital


Buzzing Chandigarh March,16:(Sandeep) India’s largest luxury car manufacturer Mercedes-Benz today, reiterated its focus and commitment towards customer service by inaugurating two state-of-the-art service facilities in one day in New Delhi. Both the world-class service facilities are built in partnership with Silver Arrows, who have been associated with Mercedes-Benz for seven years. With this, Mercedes-Benz continues to have the highest network reach of 97 outlets in 47 cities across India.  The service facilities were inaugurated by Martin Schwenk, Managing Director & CEO, Mercedes-Benz India and Tushar Kumar, Executive Director and CEO, Silver Arrows.

 Key Highlights:

 Mercedes-Benz now strengthens its footprint in Delhi NCR with 12 outlets and 25 outlets in North India

  • Both the service facilities from Silver Arrows are built with an investment of approx. INR 11 crores
  • Silver Arrows has  a total of five outlets spread across Noida, Ghaziabad and Delhi
  • One of the facilities is dedicated for Body & Paint (B&P) jobs whereas the other one will focus on Preventive Maintenance and General Repairs (PMGR)
  • Body & Paint facility: Investment of approx. 5.5 crores | Built in 8 months | Spread across 23,101 sq. ft. | Over 20 professionally trained staff |10 service bays | Services up to 125 cars a month
  • Preventive Maintenance and General Repair facility:  Investment of approx. 5.5 crores | Spread across 21,111 sq. ft. | Over 30 trained staff | Built in short span of 8 months | 11 service bays | Services over 400 cars a month
  • The PMGR facility is also equipped with ‘Premier Express Bay’ where periodic maintenance activities can be completed in straight 140 mins
  • Both the world-class service facilities by Silver Arrows together can service over 7500 cars per year
  • Both the facilities are perfect mix of luxury, craftsmanship and functionality and in line with the global standards of Mercedes-Benz

o   Waffle ceiling has been used across the service reception with  lacquered glass credenza  for artistic effect and to ensure maximum light

o   Artistic chandeliers adorn the ceiling of customer lounge giving it a touch of elegance whereas contemporary pendant light with classic chairs ensure a relaxed atmosphere

  • In-house Café Mercedes has been installed for our customers to enjoy their favorite beverage as they await their three-pointed Star | The service facility is also equipped with exquisite Mercedes-Benz merchandise and accessories for the brand enthusiasts
  • Both the service facilities are appointed with elements of Digital Service Drive to ensure convenience to the customers
  • The facilities will act as a touch point for an array of customer service products including MB car care products along with service packages
  • The new workshops will cater to the growing customer base of West Delhi and surrounding areas
  • Both the world-class service facilities are an outcome of Mercedes-Benz’s ‘Go to Customer’ strategy which aims to get closer to the customers


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